Find your tracking link
When tracking is available, it appears in the shipping confirmation email. Check spam or promotions folders if you cannot find the message. A label may be created before the carrier’s first scan, so the status can take time to update.
Review your order online
If you used a customer account, visit your account to see available order information. Guest customers should use the secure links in their order and shipping emails.
Split shipments
An order may arrive in more than one package. Each package can have its own carrier, tracking number, and delivery date.
Delivered but not found
Check the delivery location, household members, neighbors, building staff, and the carrier’s delivery details. If the package still cannot be found, use Contact Us and include the order number and checkout email.
Damaged or delayed packages
For visible damage, keep the packaging and take clear photos. For tracking that has not updated for an extended period, contact us so the shipment can be reviewed. This page does not operate a separate carrier lookup tool.